lR
lerato R
1 reviews | Active since Jan 2013
03 Jul 2019, 17:35
Bad service
I've been chatting with their team of bankers enquirying about down grade of my account, was told it will be send to admin to process, that didn't happen. I called was told to send email to *** they will contact me, that did not happen. I spoke to another team of bankers, promised a call, that did not happen to. This is the worst service I've received from a bank I was with for the past 10 years. Now I see why it's called ********* bank, it has never cared about its clients & with it ridiculous bank charges that can't be explained. Tomorrow I'm leaving them. **** it.
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Replies (1)
FNB (First National Bank)'s replyOfficial
04 Jul 2019, 10:45Good day Lerato,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply04 Jul 2019, 10:45
Official
Good day Lerato,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***