Bad Service

In 2019 I opened two investment accounts for my children at First National Bank. For the duration of my investments no communication was sent regarding the maturity and reinvestment of the funds they did as they pleased without my knowledge. I was only made aware that the funds are made available every year on the 24th of February when I went to the bank in need of the funds for an emergency. I incurred bank charges for unlocking the money early whereas had the bank did what they were supposed to I wouldn't have been charged such a huge amount of bank charges. Had I been informed timeously surely I would have requested the money during its availability.