Bad Service

I have app**** for a bigger overdraft on Sept 16, 2015. On Sept 18 I laid a formal complained on FNB website Ref. no. 6V980JOJ. On Sept. 30 I laid onther complained ref.no 8GVWVSU3. The Oct.1 I also contact the area manager to complain about the manager of Machadadorp that have not contacted me only but once to ask for my Financials. This is by far the worst service ever that I have experience from a bank