Bad Service

I have been an FEB customer for over 13 years and I have a premier account.I requested for y account to be closed immediately and I opened a new FNB account.My account has not closed i have spoken to 3 consultants, one of them being Bonolo and she promised to follow up.I mentioned I will not be responsible for any fees on that account.This has been on going from the 23rd of May.I received an e-mail from an Attorney stating they will recover funds for that account.You say all your calls are recorded, please listen to the recordings were I was promised my old account will be closed.I called the call centre and requested for a supervisor , no one has called me back.This is disgusting service !!!!!!!!!!!