BAD SERVICE

I am being given the run around when my claim is straight forward!

I registered and paid by card for a R30 chance to win an expensive cell phone. The organisation then charged me about R670 to join a gym in the Nederlands. Why can you not just reverse the charge?? ALL the documentation has been submitted and I am STILL waiting for a number to submit my SMS I received from them confirming participation! Now HERE is the clincher! The Credit Card dispute department says it is a ***** and can I resubmit my details to your ***** department!!

Received less than an hour ago: "With regards to your dispute, we need to establish if you did participate with merchant, by giving your card details online/over the phone to merchant ? If not then your query relates to the ***** department, and your docs need to be sent to ***** (at ********** , Tel : ********** ).You need to cancel your card to avoid debits from this Merchant as they have your card credentials, If it relates to disputes (where you did participate with merchant) please resubmit with communication with the merchant."

I have already cancelled the card and replaced it!

Why cant your dispute department submit the details on my behalf? I am 80kms from the nearest FNB Branch in Montana!