1 reviews | Active since May 2019
BAD SERVICE
I am very unhappy with FNB loans services, I settled my loan in January 2019. On the 16th of May I deposited money into my account and to my surprise R500 was debited for my FNB personal loan??? I phoned in to query the debit order, I was told the loan account has been closed and I will be refunded within 7 working days. I phoned in today again, I was on the phone for over half an hour and spoke to four different agents!! only to be told that my loan account is still not closed and my refund has still not been done !!! I have to wait another 7 working days!! this service is pathetic FNB !!!! I've been a client for over 20 years !! you guys are slacking in a BIG way !!! I feel like changing banks !!!
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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