Bad service

I am so disappointed in the service received from FNB. After almost 14 years of banking , I am treated so irrelevant! I had dealt with 3/3 very rude and abrupt ladies in the call center. 3/3 ladies dropped the call in my ear and the 4th one gave me completely incorrect information about my request. the last lady even though hanging up the call , actually manged to send me the document i had asked for. I spent R60 airtime to hold on and have calls dropped in mt ear! it is not kind or fair to treat customers that way and if the agents are uncertain about information then surely they need to be ups****ed and trained before going on the phones. Thank you