Bad service

I was at FNB Jabulani today with my mom to get a bank statement for her. Only to be told that you can’t get a statement inside. Since when can’t you get a statement inside a bank? Why is the staff lying to customers? I then asked for the manager, who then said he’ll help us. He instead went on to ignore us for 20 minutes until we knocked on his office, but he still wouldn’t help us. There was hardly any queue in the branch. I later spoke to a gentlemen who said, the only thing he can do is give us a ticket, so that we can wait again. Why didn’t they give us a ticket when we walked in? Why is FNB’s service in black neighborhoods so bad? It’s revolting! Why is it that you never receive such bad service in the suburbs/white neighborhoods? Why do FNB staff in black neighborhood lie to customers? This is disgusting and it is unacceptable!