ZR
Zainab R
1 reviews | Active since Dec 2018
13 May 2019, 08:40
Bad service
Good day.. I made a payment through FNB cellphone banking and the recipient didn't receive the payment.. It was an amount of R5000. Its suppose to be a direct payment. We confirmed the account number to be correct. Internet banking says "offline".. I received an SMS saying it went through.. But the recipient hasn't receives it as yet.. Service is completely bad.. Its not a small amount.. Kindly assist as FNB is a big bank and if services like cell phone and Internet banking doest do justice than what will. Kindly contact me urgently...
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FNB (First National Bank)'s replyOfficial
13 May 2019, 10:47Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply13 May 2019, 10:47
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***