BAD SERVICE

I BELIEVE IN ALMOST 10 YEARS WITH FNB ITS SAD THAT I HAVE TO COMPLAIN ON HELLO PETER BECAUSE OF THEIR INCOMPETENCE AND FAILURE TO RESOLVE QUERIES THEY HAVE DEBITED MY ACCOUNT FOR R620 FOR AN ITERRIM STATEMENT THAT I WAS TOLD THAT I WOULD NOT PAY AS PER THE TELEHONIC RECORDING THEN I WAS TOLD BY SEVERAL CALLS AND EMAILS THEY WOULD ATTEND TO IT, I AM A PREMIER CLIENT WITH THEM EVEN THAT DEPARTMENT IS CLUELESS,I DONT UNDERSATND WHY MUST A CLIENT CALL AND EMAIL SO MANY TIMES FOR UNAUTHORISED MONEY GOING OFF ONES ACCOUNT WHY IS THERE SUCH INCOMPETENCE ON FNB SIDE?I STILL HAVENT RECEIVED ANY CALL REGARDING THIS COMPLAINT I HAVE EMAILED FND CARE TWICE I CALLED MORE THEN 15 TIMES STILL NO OUTCOME?I HAVE SO MANY REFERENCES WITH NOTHING BEING SOLVED I AM SO DISSAPOINTED WITH THIS BANK I ALWAYS THAUGHT THEY HAD EXCELLENT SERVICE UNTIL TODAY,I EXPECT MY MONEY TO BACK INTO MY ACCOUNT I AM LOOKING TO TAKE THIS FUTHER WITH THE OMBUDSMAN FOR MONEY TAKEN WITHOUT MY AUTHORITY AND THE LEAST TO SAY IT WAS RECORDED AND THE *********** CONSULTANT GAVE WRONG ADVISE MY REF IS **********