CM
Charity M
1 reviews | Active since May 2012
07 May 2019, 09:35
Bad service
I received a message that i have not paid my credit card but i pay via debit order then i called the number provided on the SMS ********** 874 but it was not working then i call FNB CC centre the lady said they have technical error i can pay my card via deposit but am telling her that the instalment is higher than always i need to know why? this lady Lerato says she wont be able to help me. so who is supposed to help me? i need to know why is it my fault that my instalment was not collected and why cant they tell me why is it so high? so can give me answers if FNB cannot?
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Replies (1)
FNB (First National Bank)'s replyOfficial
07 May 2019, 14:36Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply07 May 2019, 14:36
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***