1 reviews | Active since Jun 2018
Bad service
Since Thursday I’ve been trying to get my issue sorted out with the gold credit card collections department but I am given the run around. I made a transaction of R1500 from my ewallet to my credit card by mistake which I was meat to pay a balance of R300 and something. I talked to a consultant from the collections department who promised id get the money transferred into my account that very same afternoon and latest being Saturday. It is now Monday which I haven’t gotten any sort of help from you guys and trying to get ahold of you is a nightmare of wasting airtime I will never be reimbursed. I never thought sorting something with FNB would be such a nightmare considering you pride with such great customer care.
Kind Regards Tiffany Mabunda
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
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