bad service

I’m extremely disappointed with FNB again. I have app**** for A Re-Advance loan on the 12/02/2025 and I have not received feedback till date. I have called FNB today only now I was advised that the form was completed incorrectly. The 1st page of the forms does not state that you must apply the loan using the details of the property, on page 4 there is a section where they require the bond details. This is not the 1st time I’m getting bad service from FNB the last experience I had escalate for my query to be resolved.