Bad Service

I went to FNB Menlyn Park Mall to ask for my bank statements after standing on a cue for over 30 minutes eventually a lady came to me and directed me to the computer to get them via online. she didn't even ask my computer literacy level or I can read or write for that matter. I struggled to log on I got it right the system said I should activate this on an ATM that has a long cue since its month end. I did activate when inside and continued I was so pressed that I had to run to the nearest loo at the all I almost peed in my pants. I went bank and I couldn't down load and I had to wait for my turn since this lady was alone assisting a lot of clients who were left vulnerable on online banking that is Greek to them. She and I advised her that the system is not responding and she told me I"m not doing it right I showed her and she said "oh the system is offline" and that was it she went and attended other clients. I entered FNB at 16:20 and I left at 17:50 I spent 1 hour 30 minutes without any assistance. I didn't online banking on my own with my PC I forgot my password and I did reset it and the guess what the stupid system asked me to go to the ATM and activate it again. what kind of ****** business FNB is running if they don't allow unauthorized debit others they keep up waiting and no service . all I want its my bank statement and I urgently need them and I don't have time to go to the branch again. FNB it the ultimate beep bank.