BAD SERVICE

My account was blocked due to suspicious ***** taking place.

At 10H00 am this morning I went to visit the FNB branch in Eloff street, Jhb for my account as I was advised by the ***** department to visit the branch and contact them for assistance once I am there. Nolisiwe/Noliswa Mkhize (the consultant who assisted me) 1stly advised me that they had no branch manager in the branch and no 2IC to assist with any holds, after I asked her for an alternative solution, she checked my information and advised that there was no hold on my *** I asked her to contact the ***** department as they told me to and she said there was no need and lastly I asked for a temporary card to be issued to me and she told me that they have no temp cards, I should go to Bank city. when I went to bank city, it was CLOSED FOR RENOVATIONS.

I then arrived back at work and called the call center who advised me that nothing can be done, once my new card arrives I should revisit the branch to activate my online banking.

I explained to many of the consultants at FNB that I need to transact on my account and all of them keeps referring me to and fro to and fro departments. I am FURIOUS at the service I've received and yet till now no one was able to assist me. All I want is for my cellphone or online banking to be activated so I can transact while I wait for my new cards to be delivered. I am also unhappy with the fact that I need to revisit the branch, why could the consultant not assist me with my cell phone banking when I initially went there?