bad service

Today I spoke to the rudest consultant , Ruth Mmotlana. I called regarding ***** on my account and I was advised that there is a claim and that I should wait 7 working days , my account is a minus due to the ***** activity and she says all she can do is cancel the card. I want to close my account with FNB. The consultant who assisted me was very rude and spoke over me , the worst service.