Bad service

I've been an FNB client for many years now and recently upgraded to the private client account. Since the upgrade, I've received the worst service I've received in years. It was a mission to get my debit card upgraded and still waiting for my credit card to be upgraded. Despite the upgrade, my other cedeit account is still active. I transferred money into that account which disappeared into thin air. Really frustrated. Will be cancelling the account for sure.