Bad Service

Good Day Firstly I would to thank Xoliswa for arranging the conference call with Victoria from the ***** department though it did not end very well.I am so disappointed with her attitude of joining the call without having any clue of the matter nor having to read the mail trails that was sent to Charles. I guess all I requested was for FNB to release my money so that I can settle the amount on the Direct Axis account as I am liable for it.It was very insulting for someone to join a meeting unprepared and yet making up excuses that the case was handed over to her by Charles Makgake.She was even rude to say that my account will remain frozen up until she decides when to contact Nedbank to get clarity.I have sent numerous mail to FNB since last year October but there was no response and yet when i tried again this year it took me 3 days to actually find someone that i dealing with the case and she acted unprofessionally and rude.