Bad service

Very unsatisfied with your attitude. Our business have been doing business for many years with fnb. Our account was overdrawn with debit orders. A very arrogant lady with the name samantha contacted me and informed me about that. Se told me that it needed to be rectified immediately and I informed her that we are closed till Monday 7 January and she made it very clear that fnb can't wait till then and that all debit orders will be reversed. I did inform our business banker about this lady and was told to just ignore her. A few minutes later she reversed everything after telling her and explaining to her that we are closed and that there is no one to do any transfers although she kept on insisting on a proof of payment. If that's the way you treat a loyal client that have sticked with you for many years... then it's better for me to move to a mother bank. You are not the only bank out there and Samantha people like you will make the bank lose clients. Just keep in mind if I move my business I move my personal account aswell. You probably have that attitude because I'm white and treating the business the way you did because it's owned by whites.