Bad service

Two weeks ago I visited the queensburgh branch in Durban to open a cheque account. I was asked to bring my proof of residence, which I provided to them.My account was opened with the address and email address that I used 4 years ago! Why ask for proof of residence when you don't even bother to to change the details on the system.All the emails went to my old work email address.Very unprofessional service and pure laziness on the part of the consultant. I had to go to the branch for my address to get corrected. FNB please train your staff better to verify information and not just use whatever comes up on their system without verifying it with the client first. I just opened my account and already so unhappy,very disappointing!!!!!