Bad service
had a loan with fnb, i settled it in full middle November, got email to say loan is settled but on 30th November my installment still went off. phoned on 30th and lady told me that she escalated the refund and turnaround time is 5 days. it is now the 18th, still no refund and after numerous calls. very bad service
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
18 Dec 2018, 11:37Good Day Mrs Pretorious,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply18 Dec 2018, 11:37
Official
Good Day Mrs Pretorious,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s replyOfficial
18 Dec 2018, 11:41Good Day Mrs Pretorious,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused. Kindly ignore the previous reply as the complaint reference is incorrect.
Ref: ***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused. Kindly ignore the previous reply as the complaint reference is incorrect.
Ref: ***NF
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply18 Dec 2018, 11:41
Official
Good Day Mrs Pretorious,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused. Kindly ignore the previous reply as the complaint reference is incorrect.
Ref: ***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused. Kindly ignore the previous reply as the complaint reference is incorrect.
Ref: ***NF
Regards,
Client Experience Team
Tel number: ***