AL
Adriaan L
1 reviews | Active since Dec 2018
10 Dec 2018, 20:46
Bad Service
Im with FNB as a loyal customer since 2009 and never expected this kind of service I received today. I pay a service fee as private client which is close to R400 per month and requested a response by end of business day today and i never receive any feedback whatsoever. Im 90% moving to ABSA due to beter client service as always with beter deals at ABSA than FNB.........SHOCKING to say the least.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
11 Dec 2018, 09:50Good day Adriaan Louw
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Please note an email was sent to you addressed to another client, please accept our apologies as it was sent in error.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Please note an email was sent to you addressed to another client, please accept our apologies as it was sent in error.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply11 Dec 2018, 09:50
Official
Good day Adriaan Louw
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Please note an email was sent to you addressed to another client, please accept our apologies as it was sent in error.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Please note an email was sent to you addressed to another client, please accept our apologies as it was sent in error.
Regards
Hello Peter Complaints Team
*** (option one)