DA
Desteny A
1 reviews | Active since Mar 2017
06 Dec 2018, 13:11
Bad service
Very angry at FNB after applying for a personal loan was approved and pre agreement quote was send to me I had to sign and send back, then I was told I have 2 profiles on Fnb I have to go in the branch correct it then the loan will be paid out, did all that just to now decline it, I have banked years with you and this is the treatment you give your clients
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Replies (2)
FNB (First National Bank)'s replyOfficial
06 Dec 2018, 14:12Good day Desteny,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Loans who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Loans who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply06 Dec 2018, 14:12
Official
Good day Desteny,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Loans who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Loans who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
DA
Desteny A's updateReviewer Update
06 Dec 2018, 16:47Thank you for your call but now I have a further complaint FNB went into my personal profile and erased the messages where the approved and told me loan is on its way into my account, and blocked me on using my navigate life where it gives you options on products I qualify to apply for and I did, this looks rather as if Fnb is trying to erase evidence but I have screenshots if you try to change it again
DA
Desteny A's update06 Dec 2018, 16:47
Reviewer Update
Thank you for your call but now I have a further complaint FNB went into my personal profile and erased the messages where the approved and told me loan is on its way into my account, and blocked me on using my navigate life where it gives you options on products I qualify to apply for and I did, this looks rather as if Fnb is trying to erase evidence but I have screenshots if you try to change it again