Bad Service

Item: FNB (First National Bank)
Rating: 1
Author: Adri van den Berg

FNB how can we help you??? I've made a mistake on my APP with my credit card limit and now they just keep on deducting money from my account twice so far in 3 days. Ive phone to correc the issue but ive been transferred over and over and now one can assist me. I just want to reverse the app process and reinstate my old credit limit on my credit card and stop deductions to my account and get my money back. Ive also Fica'd my kids account time and again and for some reason they only fica'd one of my twins accounts and changed the other to an easy account and deducted my Credit Card fee from my kids account... Realllllyyyyyy why the hell would i only fica my one twin's account and not the other one????????????????????

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

04 Dec 2018, 11:15

Good Day Adri
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
Ref : ***NF
Regards,
Client Experience Team
Tel number: ***

FNB (First National Bank)'s reply04 Dec 2018, 11:15

Official

AvdB

Adri van den Berg's updateReviewer Update

10 Dec 2018, 12:05

Thank you for FNB Preller sorting out my Childs Account. But im still waiting for the credit card department to sort out my credit card limit????? How long should i wait????

AvdB

Adri van den Berg's update10 Dec 2018, 12:05

Reviewer Update

Thank you for FNB Preller sorting out my Childs Account. But im still waiting for the credit card department to sort out my credit card limit????? How long should i wait????