Bad service

On the 24th November I notice that on my personal loan I was double deducted. I called the collection department regarding the double deduction. Tsegofatso who assisted me told me that I must wait for 5 working days for the refund. I ask her why should I wait for so long as the money was deducted from FNB check account. She was so rude about it. Then I lay a complaint regarding to that and I was promised that the funds will be available on the 28/11. I check on my account money still not refunded.

I called complaints department regarding to that, I spoken with Yandiswa who inform me that she doesn't have the answer why the money hasn't been reversed into my account and she doesn't know when it will be paid back into my account and she was so sarcastic about it. I know I owe FNb but our agreement is for the bank to deduct one payment a month. My loan is not in arrears and I don't understand why am I being treated like this.

I'm so disappointed with the service that i receive from FNB