Bad service

Have been a loyal client of FNB business banking for a while , recently I decided to register with fnb law on call thinking I am in good hands , what a disaster, I have been waiting for employment contracts for 3 weeks, calls are never returned, today I decided to drive to bank city after speaking to Nash on Friday and requested a call back , no call back , when I get to the gate the security tells me I need a reference number , I then called admin dept to arenage this , i get into the building then i am told they dont see clients in person and I have to call the call center, I have 25 trucks standing with a new client due to paper work being delayed by FNB.