JN
Johnson N
1 reviews | Active since Nov 2018
20 Nov 2018, 14:38
Bad service
So here i was talking to a banker Kanelo molefu via the secure chat asking him about certain charges on my acc. He answered some of them but not entirely.and I think he got annoyed. As i was replying to his last response i was put back in the queue at no21 and we have not resolved my query. This is just bad service. If he didn't know how to help me he could've just rendered me to someone else instead of cutting me off like that.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
20 Nov 2018, 15:31Good Day Mr Ncama,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply20 Nov 2018, 15:31
Official
Good Day Mr Ncama,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***