1 reviews | Active since Nov 2018
Bad Service
I have been ****med in February 2018 by which we were advised that we have won a tender.We have deposited R55 600 into an FNB account. After getting aware of it I have contacted FNB and was advised to report it to FNB ***** ********** A ***** case was opened and all relevant documentation sent through. Mr Mondi Nkosi was assigned to the matter but I have received no refnr. and had to request feedback several times.On 16 Oct 2018 I requested again feedback and mr Nkosi let me know that he is not working in that dept. anymore , he will escalate the matter but I must report it through my bank so that the banks can deal with the matter between them.It took FNB 8 months to tell me this!!! I have complain twice (emails sent to ********** on 29th Oct & 5 Nov), but no one has since ever come back to me ,with a phone call/email.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)