Bad Service

I have app**** for the FNB credit card three weeks ago, firstly the consultant who was assisting me at FNB Tramshed never made me sign the quotation. I thought everything was fine with the application until I get emails from FNB credit card to say they have outstanding documents on my application, okay i sorted it out they sent me the quote i signed it and emailed back to them. Now its three weeks that i am waiting for the card that they said it will take 5 to 7 days to be delivered to me. Please do not make promises to customers that you can not deliver on you should have told me the card will take a month before delivered to me and not 5 to 7 days. I phoned the 087 number i received with the sms sent and since they said they will give my details to people dealing with FNB credit cards i am still waiting.