Bad service

Estate late JSJ Rossouw ID *** My husband passed away in August 2022. On 23 May 2023 I requested FNB, who was in possession of his Will, to administer his estate. the first contact person was Bahia Issacs that responded to my request on 23 May at 10h34 acknowledging the request. The matter was allocated to Dineo Mamtho on even date. She responded that due to asset value being insufficient for FNB to administer that estate, they denounce the matter. I requested FNB to proceed and I will pay the fees. She was also in contact with Government Employer pension fund who by commission paid a monthly pension amount into hi frozen Capitec account that needs to be refunded back. The contact at GEPF and I received regular progress reposts, but then it stopped. Last being on16 October 2023 by email from Dineo. At the time there was a strike at the Masters office and a request to submit the Capitec bank statements to Masters Office, The email will explain the constraint in this matter. I received a phone call from GEPF on 16 July 2024 to say that they have also not received any feedback from FNB since October 2023. I sent an email requesting feedback on 16 July at 9h43 requesting feedback to ***. A read receipt confirmation received 16 July at 11h33. I have not received either a verbal or email response. It is absolutely unacceptable that such a request is ignored. The matter has been with FNB for longer that 12 months. I expect feedback by end of day and same to the person at GEPF.