1 reviews | Active since Jun 2016
Bad Service
Putting in a claim to law on call never works. I recently had a accident and am trying to get legal help from a policy that is paid up each month. Firstly your emailing system does not advise that anyone got the documents. Secondly no one contacts you to help you need to follow up yourself and you are hardly ever going to get anyone to help you here.
Please can someone follow up and tell me what next to get help?
Good day Tim,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Insurance for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Tim,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Insurance for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)