Bad Service

I started the process of opening a business bank account with FNB on 14/09/2018 and to this date i still dont have my account activated. I have sent everything the bank has asked but it s been a week and I have been phoning everyday to be told I will receive communication during the day and still, days goes by without anything received. So disappointment. I have the bank card which was delivered but I cant use it or log onto the internet baking because my account is not activated.