MT
Mpho T

1 reviews | Active since Sept 2018

30 Sept 2018, 14:23

Bad service

Had a problem where they is money that was automatically reversed but wasn't sawing on my account went to a branch they blamed Makro when the Makro manager speaks to FNB it's a different sorry called Sunday morning Thembani khosa hang up the call while I was still talking to him after being on hold for 10 minutes before call was answered if this is how you treat customers i am moving to another bank thanks for nothing FNB

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Oct 2018, 08:57
Official

Good Day Mpho

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***