BAD SERVICE

I have never had such bad service from a bank and I did with FNB.I had a loan with them which was handed over. I made regular payments to my debt counselor. I got some money and thought I would pay up my debt. First I could not get a settlement amount from FNB as the account was closed and handed over to the legal department. I had to go in to the bank. They confirmed they received my monthly payments but it was procedure and that is why it was handed over to debt review department. I got a settlement amount and got an email address to send proof of payment. They were going to send me a paid up letter. Its almost been a month already I have not received anything. In fact I had to go back to the bank as the email addresses and contact numbers given or that I tried no one could assist me or came back to me. I spent and hour as I was transferred telephonically from one department (debt review and legal) to another. When I eventually spoke to a Kevin, from Legal department he requested I send proof of payment with my banking details to ********** ********** as they needed to refund me with R181 and then will be able to send paid up letter. That was last week I rep**** to the email got no response and still have not received anything, and will probably have to go back to this bank. Really bad service as this is the reason I don't bank with them anymore!