Bad Service

I app**** for a credit card via my internet banking. Instead of a credit card account being opened, they opened a cheque account which I already have. I received a cheque card today, 12/09/2018 then I called the customer call center at around 17:10. The consultant said she doesn't know how that happened but I must go to the branch to close the acc. I told her I dont have the liberty to go to the branch that's why I do all my banking online.She then transferred me to the complaints department but the the voice mall said they operate from 8-17:00 which I know the consultant was aware of but transferred me anyway to get rid of me.I am so disappointed at this as I always tell people about the good service FNB offers compared to other banks.All I want is them closing that cheque account as I dont need it, I already have one and for them to open a credit card account that I app**** for initially.