Bad Service

So I am a new client of First National Bank, and have opened my new cheque account on the 28th of August 2018. First of all, I waited an hour and a half before I was assisted by a "consultant" whilst a few were standing around and some were even going out for a "smoke break". The consultant was not very informed about the product that I was offered (unfortunately, I did not think to take his name at the time). I was then told to download the remote application and register it when I get home as there is a delay in the activation message. So, to get to my actual point of inconvenience... I was informed that my card would be delivered within 4working/business days, it has now been 2 full weeks, and I still dont have my card. Here I was thinking, I am going to change my bank account to the Bank with the 2016 Award of Best in Customer Experience. My experience has been horrible thus far, and I have only been with them 2weeks. #worstservicefromabank