bad service

i went to make a deposit and i was forced to do a deposit at the atm as apparently inside the branch they only take deposits of r20 000 and above. all small money clients must all stand in a queue at the atm even when there was absolutely no one inside waiting to use the tellers. as to my knowledge a client has a choice to use any channel that is convenient or cheap or expensive for themselves. but at fnb moratiwa crossing the client has no choice , they choose for u . take it or go back to where u came from with ur cash. this is actually the only branch ive been to and such nonsense was told to me.