WP
Winnie P

1 reviews | Active since Sept 2018

05 Sept 2018, 21:05

bad service

very bad service. i was forced to go and stand in a long queue to make a deposit at the atm , while there was no customers at the tellers inside not even one. i know about the extra charge which i was willing to pay just to save myself some time. i nstead i was forced almost pushed out of the branch to go outside and make my deposit. veri bad service tbis is not the first time such is happening at moratiwa branch.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Sept 2018, 10:59
Official

Good day Winnie Philemon,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Points of Presence who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)