Bad Service!!!!
I manually paid my credit card and the bank sent an sms to thank me for the payment. 1 September they debited my account and I called them asking them to reverse it. Theh said it takes 3 days for a reversal however their team leader has the authority to do it with 10-18 hours. I then waited an our for the team leader Salim Sheik to help me. I then left my number for him to call back. He abviously did not call back and it has been three working days and the money is still not available in my account.
Good day Nomonde Dyantyi,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Nomonde Dyantyi,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)