1 reviews | Active since Mar 2016
Bad Service
Dear FNB yesterday i got an sms from IBU VH for a debit order of R 124.5 on my account through your wizard24assist . firstly i do not know the company and secondly i did not give them any authority to debit account , when i called FNB i was told theres nothing they can do i have to wait for the debit order to go and then reverse it . when i asked what if it happens again the lady rudely said i must do what i did the last time , how safe is our account information ?
Good day Sihle,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***F was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Sihle,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***F was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)