Bad service
I have put through a request to reverse a debit order on the 2nd of August 2018. It has been almost 2 weeks and I have not received feedback on what is happening regarding my request. I excepted this debit order to be reversed within 3-5 working days but this hasn’t been the case. This service according to me is appalling.
Good day Itshekeng,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Loans who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Itshekeng,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Loans who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)