Bad Service

Service going backwards , I think Fnb be needs to change their slogan to how can we reap you off . For the past few months I have been having various problems with FNB. Two weeks back I noticed amounts going off my account that i didn't authorize , I called FNB to check , I was given a form to fill disputing those transactions , and i sent them back to FNB but to date i haven't had a response , Then i cancelled the card that i had cause i would presume that somehow my card has been compromised , on the 10/08 then I went to FNB southgate to get a temporary card , on the 11th i logged into my profile , I then noticed that they have added a life cover on my profile of which i know nothing about . I didn't know that a temporary card also comes with a life cover and i am sure its not free either . So i am confused on the kind of service they offer this days as i have been banking with them for a long time . Is FNB that desperate for business that they even make you take a life cover without your knowledge .