1 reviews | Active since Nov 2017
BAD SERVICE
I seriously do not know what is happening with FNB. I went to deposit money at Gandi Square Johannesburg this morning and the ATM was not taking deposit. I then went in Lunch time, When I got there the auto plus machine was restarting, I then waited on a queue, the machine displayed : BEING SERVICED" I then thought it will be okay in not time, still nothing. After 30 minutes of being at the queue, the guy that was behind me went inside to ask how long the machine will take, the response that he got was if " why can't you go to the other branches, there is FNB at Marshalltown up there and Calton Centre"by the branch manager. The service is bad, the question is, Why are we still banking with FNB if that how they treat customers? The bank does not respond to the companies. If the machine is taking not okay, why can't the bank put the OUT OF SERVICE notice so that people does not queue for long.
Good day Princess Matlala,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Princess Matlala,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)