BAD SERVICE

Item: FNB (First National Bank)
Rating: 2
Author: Margaret R

I emigrated back from Scotland ariving in SA on 4 July. And still my account is a NON RES. All documents were sent . Numerous email sent and still nothing.Why is it taking so long to trf to ENCORE? After being a client for 46 years is this how we are treated.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

31 Jul 2018, 08:19

Good Day Margaret Ross,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply31 Jul 2018, 08:19

Official

Good Day Margaret Ross,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Margaret R's updateReviewer Update

31 Jul 2018, 12:09

Farzana Hagee is never there surely someone else can see that it is done adap

Margaret R's update31 Jul 2018, 12:09

Reviewer Update

Farzana Hagee is never there surely someone else can see that it is done adap