1 reviews | Active since Jul 2018
Bad Service
I am so tired of FNB allowing companies to debit my account without my authority. Every time I stop the debit order , next month it goes of again. I went to the branch and the consultant tells me about a sim card I must get to stop the debit order. WHY on earth do I need to stop a debit order by getting a sim card. Its my account and therefore I have authority over it.
Good day Tramaine,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Tramaine,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)