BAD SERVICE
I have heard many great stories about FNB but so far I have had bad experiences with them. I app**** for a credit card today but was declined due to one of my credit providers not updating my latest payment with the credit bureuas. I have proof of payment confirming this account is paid and up to date... So I ask is it fair to penalise me due to another shop's negligence? The consultant could not even refer it to someone else...
Good Day Marcelle Noble,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to credit card to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Marcelle Noble,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to credit card to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***