1 reviews | Active since Jul 2018
Bad Service
Good Day
I'm so unhappy with the service that I'm getting from FNB with regards to a refund. There is a amount that want out off my account on the 31 May 2018 to date they have not refunded me. When I inquire about the money they told me Avis took the money I then had to call Avis myself just to find out the Avis never took the money. After a number of call to FNB in the last week I spoke to a Manager (Farhaan) yesterday and was advise that he will escalate my query to the Ops Manager Reihaan Nawaz I'm still awaiting a call or mail from FNB informing me that my dispute is in process. I will definitely close my personal and business accounts with them and move on.
Regards Theo
Good Day Theodore Booysen ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Theodore Booysen ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***