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Nomcebo N

1 reviews | Active since Jul 2018

04 Jul 2018, 14:48

Bad service

So unhappy with the fnb service. Being a client for over 5years. I had a temploan which was settle about 18months ago but it's still showing. They can't give me an over draft coz of that. They didn't update. The consults are rude and useless. So angry!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jul 2018, 16:31
Official

Good day Nomcebo Ndebele,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)