Bad Service

My debit order for my credit card did not come off when it was supposed to. I kept an eye on it and kept thinking it would happen. Today I get an SMS from them to say I am in arrears and I must call the number supp****. I called and was told that it was a technical issue from FNB side and I must do an EFT. You think they would send out an SMS stating they had an issue and could everyone do an EFT. I immediately did an EFT which will probably reflect in their account tomorrow. I then get a call from another agent telling me that my account is in arrears and i must make arrangements. Then he reads that I had already called in that morning and have I MADE arrangements to pay the amount off???? I said this was not an issue from my side it was a technical issue from FNB and i have done the EFT and it would reflect tomorrow. He once again said so you have made arrangements to pay it off.....GRRRRR i again answered that it was an FNB issue and he repeated the same line. What am I dealing with here?? FNB get your ducks in a row and sort your issues out!!!