1 reviews | Active since Nov 2016
Bad service
I made an ewallet this morning at about 10h46 but till now 13h45 i haven't recieved any sms notification and i need to withdraw that money as an ewallet since i forgot my Card at home. I called the call centre and made me wait for 15mins.
Is this the kind of service you give to people FNB? I am new with you guys but if this is the kind of service i will keep getting i might as well than continue using my own bank
Good Day Nothando Sangweni,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to e-wallet to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Nothando Sangweni,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to e-wallet to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***